Privacy Policy

We are dedicated to protecting and respecting your personal information. This policy has been created to ensure we protect the privacy of our website visitors and maintain the confidentiality of the information we collect. We want to ensure that you are fully informed about how we protect your data.

Our Privacy and Cookies Policy explains when and how we collect personal information from users of our website, how we use and secure that information, and the circumstances under which it may be shared with third parties. As this policy may be updated periodically, we encourage you to review it from time to time to stay informed about any changes. You can always access the policy via the link at the bottom of each page under “Privacy and Cookies Policy”.

What’s in this policy?

This Privacy Policy explains how we collect, use, and protect your personal information when you use our services, interact with our website, and purchase our organic food products. It also details your rights regarding the information we collect and how we keep your data safe.

Who We Are

We are One Organic, an organic food company providing sustainably sourced organic vegetables, fruits, groceries, and wellness products in London, United Kingdom only. Our goal is to deliver high-quality, organic products directly to your door, while maintaining the highest standards of privacy and security.

When Do We Collect Information About You?

We collect personal information when you:

Place an order with us (online or offline)
Create an account on our website
Subscribe to our newsletter or marketing communications
Interact with us via email, chat, or social media platforms
Provide feedback, reviews, or surveys

What Information Do We Collect About You?

We collect the following types of information:

Personal Information: Name, address, email, phone number, delivery preferences, home and office delivery for delivery purposes.
Order Information: Purchase history, product preferences, and payment details (through secure third-party payment processors).
Technical Information: IP address, browser type, device information, website usage data (collected via cookies and analytics tools).
Marketing Preferences: Your subscription to newsletters, promotions, and other marketing communications.

How and Why Do We Collect Information About You?

We collect personal information for the following reasons:

To Process Orders: We need your details to process and deliver your orders, handle payments, and manage any customer support needs.
To Improve Our Services: We use feedback and interaction data to improve the customer experience and optimize our services.
To Send Marketing and Promotional Materials: With your consent, we send marketing communications about new products, special offers, and other updates.
To Meet Legal and Regulatory Requirements: We comply with UK regulations and legal obligations, which may require us to retain certain data.

Legitimate Interests

We may process your personal information based on legitimate interests, such as:

To enhance and personalize your shopping experience.
To prevent fraud or misuse of our website and services.
To improve our product offerings and customer support.
To communicate with you about our services, offers, or changes to our terms.

Third Parties

We may share your personal information with trusted third-party service providers who help us deliver our services. These may include:

Payment Processors: To process your payments securely.
Delivery Partners: To deliver your organic food to your specified address.
Marketing Service Providers: To send emails, newsletters, and promotions.
Web Analytics Providers: To analyze website traffic and improve our online presence.
We ensure that these third parties handle your data in accordance with privacy laws and regulations.

How Do You Stop Marketing Information Being Sent to You?

You can stop receiving marketing communications from us at any time by:

Clicking the unsubscribe link in any marketing email we send.
Updating your marketing preferences in your online account.
Contacting us directly at support@oneorganic.co.uk and requesting to be removed from our mailing list.

Security

We take the security of your personal data seriously and implement measures to protect it from unauthorized access, alteration, or disclosure. We use encryption technology (such as SSL certificates) for secure transactions and adhere to industry standards for data protection.

International Transfers

We do not transfer your personal data outside of the UK or the European Economic Area (EEA). In the event that we do, we will ensure that adequate safeguards are in place to protect your data in accordance with data protection laws.

Your Rights

You have the following rights regarding your personal data:

Access: You can request a copy of the personal information we hold about you.
Correction: You can request corrections to any inaccurate or incomplete information.
Deletion: You can request that we delete your personal information, subject to legal and contractual obligations.
Objection to Processing: You can object to the processing of your data for marketing or other legitimate interests.
Data Portability: You can request a copy of your data in a machine-readable format to transfer to another service provider.

If you wish to exercise any of these rights, please contact us at support@oneorganic.co.uk.

How Long Do We Retain Your Personal Data?

We retain your personal data for as long as it is necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements. We will delete your information once it is no longer needed for these purposes.

Cookies

We use cookies on our website to enhance your browsing experience, analyze website traffic, and tailor content to your interests. By using our website, you agree to the use of cookies. You can manage your cookie preferences through your browser settings.

For more information on how we use cookies, please refer to our Cookies Policy.

16 or Under

If you are under 16 years old, please obtain consent from a parent or guardian before providing any personal information to us.

What About Third-Party Websites That You Can Access Via Our Website?

Our website may contain links to third-party websites. These websites have their own privacy policies, and we are not responsible for how they handle your personal data. Please review their privacy policies before providing any personal information.

Lodging a Complaint

If you are unhappy with how we handle your personal data, you can lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s data protection regulator. More information can be found on the ICO’s website: www.ico.org.uk.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business practices. Any updates will be posted on this page, and we encourage you to review it periodically.

Last Updated: May 5, 2025